Terms and Conditions

R G Mikolajewicz and T M H Mikolajewicz trading as Mikola Jewellers
ABN: 45 406 787 038
P.O. BOX 857
Albury N.S.W 2640
AUSTRALIA
Phone: 02 6021 6025

Shipping Destinations:
At this time we do NOT accept international orders from other countries.

Shipping and Delivery Policy:
We deliver products Australia wide using Express Post Platinum prepaid satchels. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Shipping times are estimated at between 3-10 business days depending on your location within Australia.

All transactions are processed in Australian Dollars (AUD)

Pricing Policy:
All of our prices are in Australian Dollars (AUD) and include GST (Goods and Services Tax).

Customer Service Policy:
Mikola Jewellers are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently available and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy:
Please choose your online purchase carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Privacy Policy:
Mikola Jewellers is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. Mikola Jewellers uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Designs:
All design rights remain the property of the designer and are not transferred with the sale of an item.

Image/Photography:
All items including but not limited to custom makes, repairs and remodeling may be documented and photographed in order to promote services and skills provided by Mikola Jewellers. We do not keep records or your personal information.